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This page last updated on March 21, 2001

           Lynn A. Ewing    ABA,ALHC,ACS

Employment Objectives

I would like an opportunity to utilize my education and work experience while gaining valuable experience within the field of customer service.

Educational Background

Nebraska College of Business (NCB), Omaha,Ne.

• ACCOUNTING
• BUSINESS LAW
• BUSINESS PSYCHOLOGY
• HUMAN RESOURCES/RELATIONS
• COMPUTER APPLICATIONS
• WORDPERFECT , LOTUS , DBASE, PEACHTREE ACCOUNTING
• PHI BETA LAMBDA
• DEAN'S LIST

 ADDITIONAL TRAINING/EDUCATION

                 LOMA 1,2 and 3
               MEDICAL TERMINOLOGY
               ICA 1,2,3 and 4
               ACS
               CPR and First Aide

Experience

Central States Indemnity of Omaha                             

Inbound Teleservices Representative 12/1998 to Present. 

• Mediated between customers and organizations and recommended improvements.
• Handled complaints, interpreted and explained policies or procedures.
• Defined the nature and extent of a problem.
• Answered questions on departmental services and functions.
• Answered questions about the nature and cost of services.
• Handled difficult or irate callers.
• Executed notice of claims calls.
• Maintaned customer service related mail.
• Received existing claims calls.
• Special projects and letters as needed.
• Proficient in a fast paced environment.

Special Services Agent Two 12/1997 to 12/1998.

• Mediated between customers and organizations and recommended improvements.
• Handled complaints, interpreted and explained policies or procedures.
• Answered questions on departmental services and functions.
• Answered questions about the nature and cost of services.
• Handled difficult or irate callers.
• Executed notice of claims calls.
• Maintained customer service related mail.

Special Services Agent One 11/1996 to 12/1997.

• Reviewed terms of credit contract with customers.
• Mediated between customers and organizations and recommended improvements.
• Handled complaints, interpreted and explained policies or procedures.
• Defined the nature and extent of a problem.
• Answered questions on departmental services and functions.
• Entered address changes and credit extensions into computer credit files.
• Answered questions about the nature and cost of services.
• Learned about all company services to be sold.

Oriental Trading Company                                                        

Senior Customer Service Representative 8/1994 to 11/1996.

• Resolved customer complaints or interpersonal conflicts among staff.
• Trained new employees in organization and office skills.
• Helped supervisors improve interpersonal skills.
• Enhanced productivity and quality of work through training.
• Handled aspects of personnel, training and labor relations work.
• Improved morale and productivity.
• Answered questions on departmental services and functions.
• Handled and adjusted customer complaints.

Physicians Mutual Insurance Company                                           

Forms Assembler 5/1992 to 8/1994.

• Prepared mailings, transcribed data and proofread copy.
• Entered data at a computer terminal.
• Filed information or typed reports, requests or bills.

Contact Information

114 East Sheridan
Papillion,  Nebraska 68046-2650

E-mail Me.

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